EnRoute Global Exchange Corporate Portal
CELEBRATING 31 YEARS | SOLUTION CENTERS IN 20+ COUNTRIES
Refund Policy
Refund Policy
As we pride ourselves on offering the highest quality products, we ensure that all stock are quality checked to our high standards before an order is shipped.
Please make sure all the details of your order are correct as once it has been processed, we are unable to make any alterations. Please double check the sizing and personalisation details before you complete the checkout. We are unable to offer a replacement or refund if the hand, sizing and/or the personalization details submitted are incorrect.
If for any reason you have an issue with your product, please contact us and we will provide you with a reasonable solution. As many of our products are personalized, we cannot offer a refund or exchange for change of mind or incorrect product purchase.
Please use our Contact Us form and a representative will assist.
Refunds
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee for damaged items. Customers must notify EnRoute Customer Care Team of any damaged Products within fifteen (15) days of receipt.
We are here to make sure that you are 100% satisfied with your purchase! We allow Customer returns based on the policies of the original product manufacturer. If returnable, a RMA (return merchandise authorization) is required in advance of Customer return initiation. A restocking fee may apply (up to 40% depending on the product category). To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
Shipping fee from the original purchase is non-refundable!
Filing a claim
Cancellations
Please contact us quickly as possible if you wish to cancel your order. If an order has not been processed yet, we will cancel it.
My order never arrived
Please contact your local post office – it’s likely that they have your package and can help you on from there. At this point we have lost all control over the package and can not help further, if your tracking number says ‘attempted delivery’ it means the post office or the courier has tried to contact you but cant reach you, in this case contact your closest post office and they might have your package.
Please note: We can’t refund packages that have attempted deliveries or are awaiting pickup at your local post office.
My tracking number says 'returned to sender' what now?
Handmade Items
Refund requests for handmade items are not accepted. Refunds for handmade items can be accepted only if wrong or damaged item is received.
Personalized Items
Refund requests for personalized items are not accepted. Refunds for personalized items can be accepted only if wrong or damaged item is received.
Wall Art
Refund requests for Wall Art items are not accepted. Refunds for Wall Art items can be accepted only if wrong or damaged item is received.
Non-Refundable Items
Refund requests for the following items are not accepted. Refunds for these items can be accepted only if wrong or damaged item is received.
COVID-19, PPE, Food, Software and other similar items are not returnable by EnRoute Global return policy and if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded.
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Satisfaction Guaranteed
We offer 30 days money back guarantee, no questions asked.