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Refund Policy

Refund Policy

As we pride ourselves on offering the highest quality products, we ensure that all stock are quality checked to our high standards before an order is shipped.

Please make sure all the details of your order are correct as once it has been processed, we are unable to make any alterations. Please double check the sizing and personalisation details before you complete the checkout. We are unable to offer a replacement or refund if the hand, sizing and/or the personalization details submitted are incorrect.

If for any reason you have an issue with your product, please contact us and we will provide you with a reasonable solution. As many of our products are personalized, we cannot offer a refund or exchange for change of mind or incorrect product purchase.

Please use our Contact Us form and a representative will assist.


We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee for damaged items. Customers must notify EnRoute Customer Care Team of any damaged Products within fifteen (15) days of receipt.

We are here to make sure that you are 100% satisfied with your purchase! We allow Customer returns based on the policies of the original product manufacturer. If returnable, a RMA (return merchandise authorization) is required in advance of Customer return initiation. A restocking fee may apply (up to 40% depending on the product category). To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages. 

Shipping fee from the original purchase is non-refundable!

Filing a claim

To file a claim, please contact customercare@enroute.global and our Customer Care Team will walk you through the process.


Please contact us quickly as possible if you wish to cancel your order. If an order has not been processed yet, we will cancel it.

My order never arrived

Please contact your local post office – it’s likely that they have your package and can help you on from there. At this point we have lost all control over the package and can not help further, if your tracking number says ‘attempted delivery’ it means the post office or the courier has tried to contact you but cant reach you, in this case contact your closest post office and they might have your package.

Please note: We can’t refund packages that have attempted deliveries or are awaiting pickup at your local post office.

My tracking number says 'returned to sender' what now?

Unfortunately packages with this label could not be delivered after many attempts by your local post office or courier and we can not do anything about them. Eventhough it says returned to sender we never receive these packages, they end up being lost and destroyed somewhere in the middle. If this somehow happened on the day you’re supposed to receive the package then reach out to customercare@enroute.global and we’ll see what can be done.

Handmade Items

Refund requests for handmade items are not accepted. Refunds for handmade items can be accepted only if wrong or damaged item is received.

Personalized Items

Refund requests for personalized items are not accepted. Refunds for personalized items can be accepted only if wrong or damaged item is received.

Wall Art

Refund requests for Wall Art items are not accepted. Refunds for Wall Art items can be accepted only if wrong or damaged item is received.

Non-Refundable Items

Refund requests for the following items are not accepted. Refunds for these items can be accepted only if wrong or damaged item is received.

COVID-19, PPE, Food, Software and other similar items are not returnable by EnRoute Global return policy and if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded.


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We offer 30 days money back guarantee, no questions asked.